Lead routing with SLA and escalation
Pain
Web enquiries sitting in a shared inbox until somebody noticed them.
Solución
Automatic routing to the right rep, with escalation when the SLA runs out.
The lead has an owner in under 2 minutes
Case · Automotive
An automotive software development company for dealers and workshops
As an automotive software development company we build test drive scheduling, lead routing, service center and post-sale follow-up for dealer groups, workshops and importers.
Where the automotive funnel breaks
Packaged automotive dealership software was designed for inventory and paperwork, not for the minutes between a web enquiry and a call back. So the enquiry sits in a shared inbox, the service bay lives on a spreadsheet, and post-sale only calls when something has already gone wrong.
- Test drives with no online scheduling
- Leads landing in a shared inbox with no clear owner
- Manual post-sale, calling only when there's a complaint
- Service bays on a spreadsheet: double bookings or empty slots
What we build
The stack a dealer group actually runs on
Test drive scheduling
The customer books a test drive from your site or a marketplace listing, and gets a confirmation, a reminder and a map to the branch.
- Booking by model, branch and sales rep
- WhatsApp confirmation and reminder
- Post-test-drive survey with follow-up
Integrated service center
Service appointments, bay assignment, digital quotes, WhatsApp authorization and electronic invoicing on delivery.
- Booking by bay, mechanic and service type
- Digital quote approved over WhatsApp
- Service history per vehicle
Lead routing and CRM
A lead arrives from your site or a marketplace and the right rep's phone rings in under 2 minutes. Nothing waits in an inbox for someone to notice.
- Webhooks from automotive marketplaces
- Round-robin by brand, model or shift
- Pipeline with an SLA per stage
Proactive post-sale
Maintenance reminders by mileage or elapsed time, replacement campaigns based on vehicle age, and a post-service survey that reaches management.
- Automatic maintenance reminders
- Replacement campaigns by vehicle age
- Post-service NPS with alerts to management
Typical situations
What we build in production
Digital quoting for the service bay
Pain
Paper quotes, and extra work authorized over the phone.
Solución
Digital quote approved over WhatsApp and attached to the job order.
Every approval leaves a written trail
Post-sale that runs on its own
Pain
Post-sale only reacting to complaints, silent between purchases.
Solución
Maintenance reminders and replacement campaigns triggered from the vehicle record.
The customer hears from you before the next purchase
FAQ
What dealer groups ask us
Does it connect with automotive marketplaces?
Yes: through webhooks where the portal exposes them, and through email ingest where it doesn't. Each source is configured during setup, so an enquiry from a listing lands in the same pipeline as a form on your own site, with the same owner and the same SLA.
Does it replace our DMS?
No, it complements it. The DMS stays the source of truth for inventory, customer records and sales. What packaged automotive dealership software rarely covers is the capture, follow-up and post-sale layer — that's the part we build, wired to your DMS through its API or a file exchange.
Does it work with imported brands and their dealer networks?
Yes. We support the brand → distributor → dealership hierarchy, with permissions by role and consolidated reporting up to head office. Each dealership sees its own operation; head office sees the whole network.
How does a project start?
With a 30-minute audit where we map your funnel, your DMS and the integrations you already depend on. Within 48h you get a proposal with scope, phases and price. If we're not the right fit for what you need, we tell you on that first call.
Ready to boost your business performance?
Let's talk about building it together. No commitment.
No commitmentResponse within 24hProposal within 48h