Multi-brand dealer, 4 branches
Pain
Average lead time: 38 minutes.
Solución
Automatic routing with SLA + escalation.
Response time < 3 min
Case · Automotive
More test drives closed, better post-sale retention
A lead asking for a quote on a car who doesn't get a reply in 1 hour goes to the competition. And a customer who bought 2 years ago with no follow-up switches brands at the next purchase. We solve both.
The broken automotive funnel
The average customer researches 3 brands online before stepping into a dealership. If your site doesn't capture the lead, qualify it, and route it to the right rep within minutes, you've already lost. And if post-sale never calls, you lose again at the next cycle.
- Test drives without online scheduling
- Leads landing in info@ with no clear owner
- Manual post-sale, calling only when there's a complaint
- Service center on a spreadsheet, double bookings or empty bays
What we build
The stack for modern dealerships
Scheduled test drives
Customer books a test drive from your site or portal, gets confirmation, 24h reminder and branch map.
- Schedule by model, branch and rep
- WhatsApp confirmation + reminder
- Post-test-drive survey with follow-up
Integrated service center
Service appointments, bay assignment, digital quotes, WhatsApp authorization and electronic invoicing on delivery.
- Schedule by bay, mechanic and service type
- Digital quote approvable via WhatsApp
- Service history per license plate
Lead routing and CRM
Lead enters from web or portal and the right rep's WhatsApp rings within 2 minutes. Pipeline with probability.
- Webhooks from automotive marketplaces
- Round-robin by brand, model or shift
- Pipeline with SLA per stage
Proactive post-sale
Automatic maintenance reminders by mileage or time, replacement campaigns based on vehicle age, post-service NPS.
- Automatic maintenance reminders
- Replacement campaigns by age
- Post-service NPS with management alerts
Real cases
What we see in production
Independent mechanic shop
Pain
Paper quotes, phone authorization.
Solución
Digital quote with WhatsApp approval.
+30% extra-work approval rate
Dealership with 1,500 active customers
Pain
Reactive post-sale only, churn at next purchase.
Solución
Reminders + replacement campaigns.
Replacement retention +18 points
FAQ
What dealerships ask us
Does it connect with automotive marketplaces?
Yes, via webhooks or email ingest when the portal doesn't expose a direct API. We configure each one in setup.
Does it replace our DMS?
No, it complements it. The DMS remains the source of truth for inventory, customer ID and sales. We build the capture, follow-up and post-sale layer the DMS typically lacks.
Does it work with imported brands and reps?
Yes. We support brand → distributor → dealership hierarchy, with role-based permissions and consolidated reports to HQ.
How long until results?
Lead routing and online test drives: 2-3 weeks. Proactive post-sale with campaigns: 4-6 weeks (we need to clean the database first). Retention metrics: 6 months for reliable data.
Ready to put your channels on autopilot?
Let's talk about your project. No commitment, no pressure.
No commitmentResponse within 24hProposal within 48h